Privacy Policy

Draft for review — please have your solicitor or data-protection adviser check this before it is published.

Zazura Skin & Laser Clinic (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal and health information when you visit our website at https://www.zazura.co.uk, book an appointment, or receive treatment at our clinic in Durham.

1. Who we are

Zazura Skin & Laser Clinic, 3a Sunderland Road, Gilesgate, Durham, DH1 2LH, GB. Contact: info@zazura.co.uk / 07424 445375.

2. What information we collect

We may collect:

• Personal details: name, address, email, phone number and date of birth.
• Health and treatment information: skin history, allergies, medical conditions, treatment notes, before/after photographs and consent forms.
• Booking and payment information: appointment history, deposits and payment records.
• Website usage data: IP address, browser type, device information and cookies (see our Cookie Policy).

3. How we use your information

We use your information to:

• Provide safe, personalised consultations and treatments.
• Manage bookings, reminders, payments and follow-up care.
• Comply with clinical, insurance and legal record-keeping obligations.
• Respond to your enquiries and improve our services.
• Send marketing communications only where you have explicitly opted in.

4. Lawful basis for processing

We process personal data on the basis of your consent, the performance of a contract, legal obligations, and our legitimate interests in running a safe and effective clinic.

5. How we store and protect your data

Your information is stored securely, either in encrypted electronic systems (including our clinic management system and encrypted cloud storage) or in locked physical records. Access is restricted to authorised staff members only. We use strong passwords, two-factor authentication and encrypted communication where available.

6. Sharing your information

We do not sell your information. We may share it with trusted service providers (for example, booking software, payment processors, and insurance or medical indemnity providers) only when necessary, and always under appropriate confidentiality arrangements.

7. How long we keep your information

We keep treatment records for as long as required by clinical and insurance guidelines — typically up to 8 years after your last treatment, or longer where necessary for minors or legal claims. Marketing preferences are kept until you withdraw consent.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data, where applicable.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@zazura.co.uk.

9. Cookies and analytics

For information about cookies and analytics, please see our Cookie Policy.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: August 2026.